Customer Service

We stand by our products and service. If you are not completely satisfied with your purchase, simply let us know and we will issue a full refund upon return of the product(s). Refunds will not be issued without return of the product(s).

Shipping & Delivery Shipping will be processed upon receiving order detail. By default, US Promed is shipping via UPS Ground for qualified free-shipping order. US Promed is also using USPS First or Priority mail services, depending on the locations. Due to travel schedule, order may not be shipped promptly but US Promed will clearly display any shipping disruptions.

Privacy & Security Please check the Privacy section of the website for detail.

Returns & Replacements All request for return or replacement must be approved by US Promed. Please contact for your concern on product quality.